Shipping policy
Shipping
When will my products be dispatched?
Our turnaround time is 7 working days, so your products will be dispatched within this period. In the unlikely case of an item being out of stock, we’ll contact you with an update to detail the delay and ask you how you'd like to proceed.
How are my products shipped?
Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail, DPD, USPS or P2P.
The packaging for different products is varied, but it's all eco-friendly. The vast majority of parcels ship plastic-free, with the only exception to this being framed prints which ship wrapped in biodegradable bubble wrap to prevent the glass breaking.
When will my products be delivered?
Please note, due to COVID & Brexit, many services are taking slightly longer than usual.
UK
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Royal Mail 24 services: 1 to 3 days
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Royal Mail 48 services: 2 to 5 days
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Courier: Next working day
Europe
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Royal Mail services: 3 to 5 days
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Courier: depends on the destination
Rest of World
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Royal Mail services: 7 to 10 days
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USPS (USA): 3 to 5 days
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P2P (Australia): 4 to 9 days
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Courier: 5 to 7 days
What if my order doesn't arrive?
Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & RoW. This is because we cannot claim from Royal Mail until this time.
Do you ship worldwide?
Yes, we can ship any order worldwide. International parcels are sent either through Royal Mail, DPD, USPS or P2P depending on the shipping method/destination.